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Company Name: RightNow Corporate Site: http://www.rightnow.com Updated: 2010-03-05 09:14:12 PST |
RightNow adds David Vap, Chief Solutions Officer
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ManagementAdded to RightNow Management Team Page
David Vap, Chief Solutions Officer David joined RightNow in 2006 is responsible for the entire RightNow solution including Products, Partners, and Best Practices, including the five Centers of Excellence.
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RightNow Leadership Team
The RightNow(R) board of directors and executives guide more than 700 talented employees to deliver SaaS customer experience solutions that help consumer-focused companies deliver great customer experiences.
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Greg Gianforte, Chief Executive Officer and Founder A serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.
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Susan Carstensen, Chief Operating Officer Susan manages the company’s field operations through the regional general managers and drives marketing, technology operations, and development. Joining RightNow as CFO in 1999, Susan has helped RightNow enjoy continuous growth.
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Jeff Davison, Chief Financial Officer Jeff is responsible for the company’s finance organization. He joined RightNow in 1999 as controller; a year later was promoted to vice president of sales operations, before assuming the CFO role.
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Jason Mittelstaedt, Chief Marketing Officer With RightNow since 2000, Jason leads RightNow’s global marketing team and played a key role in transforming RightNow from a niche eService player into a publicly held company offering a complete SaaS Customer Experience Management solution.
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David Vap, Chief Solutions Officer David joined RightNow in 2006 is responsible for the entire RightNow solution including Products, Partners, and Best Practices, including the five Centers of Excellence.
Learn more about David Vap.
Alan Rassaby, Vice President of Legal and Risk Management, General Counsel, Secretary Alan joined RightNow in 2000 and leads the company's legal, risk management, corporate services, and human resource initiatives.
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Mike Myer, Chief Technology Officer and Vice President of Development Mike joined RightNow in 1998 and is responsible for driving the company’s product design, development, and quality assurance efforts to create a complete CX solution to deliver outstanding customer experiences.
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Laef Olson, Chief Information Officer Laef leads RightNow’s strategy and vision for the company’s technology operations including RightNow’s hosting and data center management, internal systems design and development, and corporate security.
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Marcus Bragg, Vice President and General Manager, Americas Marcus oversees all field-based operations in the Americas, including sales and professional services. Marcus joined RightNow in 1998 and has held a wide range of technical and sales leadership roles including vice president of North American Western Region sales.
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Joseph Brown, Vice President and General Manager, Europe, Middle East, and Africa Joe is responsible for leading business growth across RightNow's vertical markets, territories, and partner channels in EMEA. Joe joined RightNow in 2005 to spearhead its voice-enabled CX strategy.
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Steve Daines, Vice President and General Manager, Asia-Pacific Steve manages RightNow’s operations and sales in the growing Asia-Pacific region. Steve joined RightNow in 2000 and has held several executive leadership positions including vice president of customer delivery and vice president of North America sales.
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Video: 8 Steps to Great Customer Experiences: the Customer’s Perspective Video
Listen to Electronic Arts, Shaklee, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
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Research & Analysis: RightNow's 2nd Annual Customer Experience Impact Report
Optimizing the customer experience should be a top priority for organizations.
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Video: 8 Steps to Improve Customer Experiences Video
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
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Video: Customer Experience Solution Video
Watch this video to see how RightNow solutions can help your company strengthen customer relationships, provide strategic competitive advantage, and save you money.
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Article: RightNow CEO Shares Eight Steps to Delivering Exceptional Customer Experiences in New Book
Eight to Great Offers a Practical Approach to Improving the Customer Experience, with Best Practices from Thousands of RightNow Clients
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RightNow CX
RightNow CX, the customer experience suite
Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How
RightNow Web Experience
Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels. Find Out How
RightNow Social Experience
Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas. Find Out How
RightNow Contact Center Experience
Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs. Find Out How
RightNow Engage
Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue. Find Out How
Industry Solutions
With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions. Find Out How
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Clients & Awards
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Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories. Find Out How
Client Awards
Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources. Find Out How
CX Cloud Platform
CX Cloud Platform
Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How
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Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction. Find Out How
Enterprise Integration
RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems. Find Out How
Mission-Critical SaaS
Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand. Find Out How
Current Release
RightNow releases its CX software solution four times a year. Learn more about the latest release. Find Out How
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Services
RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How
Customer Care
Our goal is to provide an exceptional customer experience for and to our customers. Find Out How
Professional Services
Our experts are available to guide you through implementation, optimizations, integrations, and more. Find Out How
Client Education
Whether you have used RightNow for years or you just started, we offer several training options to fit your needs. Find Out How
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RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How
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Customer Experience Blog
Happy New Year Posted 2010-01-05 Read Blog Greg Gianforte,
CEO and Founder
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