![]() |
Company Name: RightNow Corporate Site: http://www.rightnow.com Updated: 2010-03-05 09:14:12 PST |
RightNow adds David Vap, Chief Solutions Officer
Deleted from RightNow Management Team Page
ManagementAdded to RightNow Management Team Page
David Vap, Chief Solutions Officer David joined RightNow in 2006 is responsible for the entire RightNow solution including Products, Partners, and Best Practices, including the five Centers of Excellence.
Learn more about David Vap. Cloud Cloud Foundation
Before and After
Leadership Team | Hosted CRM Software Solutions | RightNow
Jump to content
RightNow – On Demand CX Software Contact Us
Home
Worldwide
Partner Portal
Communities
Support My Briefcase is empty
New to RightNow?
Register or sign in
Site Search Search
Go
Company
RightNow Leadership Team
The RightNow(R) board of directors and executives guide more than 700 talented employees to deliver SaaS customer experience solutions that help consumer-focused companies deliver great customer experiences.
Add to Briefcase Bookmark
Greg Gianforte, Chief Executive Officer and Founder A serial entrepreneur, Greg founded RightNow in 1997 and took the company public in 2004 with one of that year’s most successful initial public offerings. Greg has grown RightNow to more than 700 employees worldwide and more than $100 million in revenue.
Learn more about Greg Gianforte.
Susan Carstensen, Chief Operating Officer Susan manages the company’s field operations through the regional general managers and drives marketing, technology operations, and development. Joining RightNow as CFO in 1999, Susan has helped RightNow enjoy continuous growth.
Learn more about Susan Carstensen.
Jeff Davison, Chief Financial Officer Jeff is responsible for the company’s finance organization. He joined RightNow in 1999 as controller; a year later was promoted to vice president of sales operations, before assuming the CFO role.
Learn more about Jeff Davison.
Jason Mittelstaedt, Chief Marketing Officer With RightNow since 2000, Jason leads RightNow’s global marketing team and played a key role in transforming RightNow from a niche eService player into a publicly held company offering a complete SaaS Customer Experience Management solution.
Learn more about Jason Mittelstaedt.
David Vap, Chief Solutions Officer David joined RightNow in 2006 is responsible for the entire RightNow solution including Products, Partners, and Best Practices, including the five Centers of Excellence.
Learn more about David Vap.
Alan Rassaby, Vice President of Legal and Risk Management, General Counsel, Secretary Alan joined RightNow in 2000 and leads the company's legal, risk management, corporate services, and human resource initiatives.
Learn more about Alan Rassaby.
Mike Myer, Chief Technology Officer and Vice President of Development Mike joined RightNow in 1998 and is responsible for driving the company’s product design, development, and quality assurance efforts to create a complete CX solution to deliver outstanding customer experiences.
Learn more about Mike Myer.
Laef Olson, Chief Information Officer Laef leads RightNow’s strategy and vision for the company’s technology operations including RightNow’s hosting and data center management, internal systems design and development, and corporate security.
Learn more about Laef Olson.
Marcus Bragg, Vice President and General Manager, Americas Marcus oversees all field-based operations in the Americas, including sales and professional services. Marcus joined RightNow in 1998 and has held a wide range of technical and sales leadership roles including vice president of North American Western Region sales.
Learn more about Marcus Bragg.
Joseph Brown, Vice President and General Manager, Europe, Middle East, and Africa Joe is responsible for leading business growth across RightNow's vertical markets, territories, and partner channels in EMEA. Joe joined RightNow in 2005 to spearhead its voice-enabled CX strategy.
Learn more about Joseph Brown.
Steve Daines, Vice President and General Manager, Asia-Pacific Steve manages RightNow’s operations and sales in the growing Asia-Pacific region. Steve joined RightNow in 2000 and has held several executive leadership positions including vice president of customer delivery and vice president of North America sales.
Learn more about Steve Daines.
Related Information
Scan the items below for the information you want next. You can place any of these items in your Briefcase, or click the link to read it immediately.
Video: 8 Steps to Great Customer Experiences: the Customer’s Perspective Video
Listen to Electronic Arts, Shaklee, and various other RightNow clients talk about how RightNow's 8 Steps are helping them deliver superior customer experiences.
Add to Briefcase | View
Research & Analysis: RightNow's 2nd Annual Customer Experience Impact Report
Optimizing the customer experience should be a top priority for organizations.
Add to Briefcase | Read
Video: 8 Steps to Improve Customer Experiences Video
This video features RightNow CEO and founder Greg Gianforte presenting RightNow’s 8 Steps to Improve Customer Experiences.
Add to Briefcase | View
Video: Customer Experience Solution Video
Watch this video to see how RightNow solutions can help your company strengthen customer relationships, provide strategic competitive advantage, and save you money.
Add to Briefcase | View
Article: RightNow CEO Shares Eight Steps to Delivering Exceptional Customer Experiences in New Book
Eight to Great Offers a Practical Approach to Improving the Customer Experience, with Best Practices from Thousands of RightNow Clients
Add to Briefcase | Read
RightNow CX
RightNow CX, the customer experience suite
Deliver superior customer experiences across the three engagement points that really matter – the web, social networks and contact center. All delivered on demand. Find Out How
RightNow Web Experience
Provide a branded online customer experience that gives your customers reliable and consistent 24/7 access to self-service, or seamlessly transition to agent-assisted channels. Find Out How
RightNow Social Experience
Jump into social web conversations to strengthen brand loyalty, get closer to your customers, and capture innovative ideas. Find Out How
RightNow Contact Center Experience
Deliver exceptional phone and multi-channel experiences to your customers while increasing agent productivity and lowering contact center costs. Find Out How
RightNow Engage
Take immediate, relevant, and proactive action based on your customers’ web, social, and contact center experiences to build loyalty and drive revenue. Find Out How
Industry Solutions
With thousands of successful client deployments under our belt, we took those industry-specific best practices and designed them into our solutions. Find Out How
Clients & Awards
Clients & Awards
Discover how RightNow's 1,900 global clients deliver exceptional customer experiences while strengthening their bottom line. Find Out How
Client Showcase
Browse through case studies featuring RightNow CX solutions in action to learn about our clients’ success stories. Find Out How
Client Awards
Many of our clients receive recognition for their customer experience initiatives from industry-related, and even sometimes unexpected, sources. Find Out How
CX Cloud Platform
CX Cloud Platform
Infuses knowledge across the entire suite and provides integration and mission critical services that support superior customer experiences. Find Out How
Knowledge Management Foundation
Deliver your customers and agents the right information at the right time and ensure an exceptional experience during every interaction. Find Out How
Enterprise Integration
RightNow Connect provides an open platform for fast and cost-effective integration across the agent desktop, business applications, data and telephony systems. Find Out How
Mission-Critical SaaS
Our cloud-based platform provides the scalability, performance, and reliability that mission critical contact centers demand. Find Out How
Current Release
RightNow releases its CX software solution four times a year. Learn more about the latest release. Find Out How
Services
Services
RightNow has one of the highest client retention rates, thanks in large part to our great employees and time-tested processes. Our flexible service offerings are designed to put both of these to work for you. Find Out How
Customer Care
Our goal is to provide an exceptional customer experience for and to our customers. Find Out How
Professional Services
Our experts are available to guide you through implementation, optimizations, integrations, and more. Find Out How
Client Education
Whether you have used RightNow for years or you just started, we offer several training options to fit your needs. Find Out How
Company
Company
RightNow provides on demand CX software solutions that help our clients provide great customer experiences across all customer interaction points while reducing operating costs. Find Out How
About Us
RightNow delivers industry-leading customer experience management software applications. Find Out More
Careers
Calling the best and brightest to RightNow’s efforts around the world. Find Out More
News Center
Read the latest announcements and industry news. Find Out More
Events
Where we’ll be. Please join us! Live webcasts, RightNow events, tradeshows, and more. Find Out More
Partners
Bringing best-in-class companies together. Find Out More
Investors
Information for investors. Find Out More
Customer Experience Blog
Happy New Year Posted 2010-01-05 Read Blog Greg Gianforte,
CEO and Founder
RightNow
Most Asked Questions
See All Answers
Ask A Question
People who came here also viewed:
About Us637 views
Company Overview407 views
RightNow CX
See the RightNow
CX Slideshow
Watch the RightNow
CX Flash Demo
Ask
for a Live Demo
Inquire
about a Pilot
Solve Your Problem
I need to do more with less
I need to enable web self-service
I want to tap into twitter
I need to understand your pricing
I want to see a demo
More CRM challenges
Customer Experience Strategies
Eight steps to superior customer experiences
Is bad customer service damaging your brand?
Looking for the formula to improve customer experience and reduce costs?
Let’s talk about customer experiences that make people happy
More customer experience management best practices
(c) 2010 RightNow Technologies, Inc.
Privacy Policy
Sitemap
Feedback
Connected from IP:
72.55.186.12
Recently Deleted From Team
|
Federated Media removes Andre Torrez, Chief Technology Officer
- 5 days ago |
|
Segway removes Brian Cohen, Chief Financial Officer
- 6 days ago |
|
Salesforce removes Kenneth I. Juster, Executive Vice President, Law, Policy, and Corporate Strategy
- 7 days ago |
|
Pluck removes Ian Groff, Director of Enterprise Development
- 7 days ago |
|
Shutterfly removes Katie Ho, Vice President, Customer Marketing and E-Commerce
- 13 days ago |
Recently Added to Team
|
Roku adds David Krall, President and Chief Operating Officer
- 4 days ago David Krall, President and Chief Operating Officer David Krall joins Roku as the company’s President and Chief Operating Officer, reporting to CEO, Anthony Wood.... |
|
Sense adds Anand Venkataraman, Chief Technology Officer
- 5 days ago Anand Venkataraman Chief Technology Officer Dr. Venkataraman joins Sense from 33Across, where he was responsible for the team that defined and translated the company's... |
|
ChaCha adds Steven Goldstein, Chief Revenue Officer
- 5 days ago - Steven Goldstein Tom's Steven Goldstein Chief Revenue Officer Steven comes to ChaCha as a proven performer with over ten years in the advertising and digital... |
|
Square adds Maja Henderson and Beau Smith
- 7 days ago Maja Henderson, Beau Smith, |
|
mBlox adds Brian Johnson, Senior Vice President of Sales and Marketing
- 10 days ago Brian Johnson, Senior Vice President of Sales and Marketing Brian Johnson, Senior Vice President of Sales and Marketing As Senior Vice President of Sales and Marketing at... |
| More... |

Get Updates via Twitter